Find the answer to your questions among the most frequently asked questions from our customers below.
It’s a themed escape room where participants must complete a mission within a time limit, solving puzzles or finding clues. You can play with friends, family, coworkers, etc.
The Origin game is available in Spanish and Catalan. The other games have versions in Spanish, Catalan, and English.
Children under 5 years old may enter accompanied by an adult or our monitor.
Each escape room can accommodate a minimum of 2 and a maximum of 8 players.
Emergency exits will be clearly marked. Additionally, game masters will be on hand to assist players if needed.
We recommend wearing comfortable clothing and footwear.
The use of electronic devices, as well as any light-emitting objects or tools not part of the game itself, is strictly prohibited. Upon arrival, you will be asked to store all your belongings in the designated lockers. Similarly, food and drinks are not permitted on the games (you may leave them in the lockers as well).
It’s a themed escape room where participants must complete a mission within a time limit, solving puzzles or finding clues. You can play with friends, family, coworkers, etc.
The Origin game is available in Spanish and Catalan. The other games have versions in Spanish, Catalan, and English.
Children under 5 years old may enter accompanied by an adult or our monitor.
Each escape room can accommodate a minimum of 2 and a maximum of 8 players.
Emergency exits will be clearly marked. Additionally, game masters will be on hand to assist players if needed.
We recommend wearing comfortable clothing and footwear.
The use of electronic devices, as well as any light-emitting objects or tools not part of the game itself, is strictly prohibited. Upon arrival, you will be asked to store all your belongings in the designated lockers. Similarly, food and drinks are not permitted on the games (you may leave them in the lockers as well).
Each game has a set time. If you arrive 15 minutes late, the game will start without you.
You can contact us by phone or WhatsApp at (+34) 665 03 79 08, by email at info@playescaperoom.es, or through our social media channels.
Since each game is supervised, it’s possible to leave the game, either individually or as a group, simply by announcing it clearly and loudly during the game. If one individual leaves, the rest of the group can continue playing until the end. If the entire group wishes to leave, they will have to pay the full amount.
As long as the name of the person who made the reservation is communicated beforehand, there is no problem.
In the event that the players decide to voluntarily interrupt the game once the experience has begun, the full amount of the activity must be paid.
For social groups (farewell parties, birthdays, etc.) and corporate groups (team building) you can contact us through the contact form that you will find on the website.
Each game has a set time. If you arrive 15 minutes late, the game will start without you.
You can contact us by phone or WhatsApp at (+34) 665 03 79 08, by email at info@playescaperoom.es, or through our social media channels.
Since each game is supervised, it’s possible to leave the game, either individually or as a group, simply by announcing it clearly and loudly during the game. If one individual leaves, the rest of the group can continue playing until the end. If the entire group wishes to leave, they will have to pay the full amount.
As long as the name of the person who made the reservation is communicated beforehand, there is no problem.
In the event that the players decide to voluntarily interrupt the game once the experience has begun, the full amount of the activity must be paid.
For social groups (farewell parties, birthdays, etc.) and corporate groups (team building) you can contact us through the contact form that you will find on the website.
If your question isn’t listed here, you can contact us through our usual channels (phone, email, or WhatsApp) or by filling out the form on our Contact page. We’ll be happy to help.
